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  •  • Transfer to Tremiti Islands, Transfer to Ponza Island, Transfer to Capri.
  •  • Transfer to Amalfi Coast, Transfer to Sorrento.
  •  • Buy your ticket on line : It's quick, simple and safe.
  •  • have a nice trip with NLG - Navigazione Libera del Golfo!
FAQ
TICKETS
ONLINE FOR PRIVATE CUSTOMERS - ONLY ON NLG OFFICIAL WEB-SITE
RESERVATIONS AND BOARDING PASS
tot faq 10
1. I bought a ticket on line but I did not receive any confirmation email. What must I do? .

To check your online ticket purchase you can send email to our Customer Care.

Normally once you had done your booking on line and paid for your ticket by credit card you should receive on your email address 3 messages:
 
1) Mail indicating all data related to your booking (Departure time and date, number of passengers and so on)
 
2) Mail-ticket in PDF (customer should print a copy of this PDF and present it to the ticket office before Departure in order to receive the boarding pass)
 
3) Mail showing payment details(amount debited on your card, transaction code, name of card holder and so on)

When you receive these 3 mails you are sure that booking and payment were successful.

2. I received mails confirming my booking but I do not have possibility to print out the mail ticket in PDF to present at ticket office before departure. What must I do to get boarding pass? .

If you have a tablet or Smartphone connected to internet you can show directly from your device the mail ticket in PDF to the ticket office operator and receive the boarding pass. Otherwise you can send message via email to customercare@navlib.it indicating your booking number. Customer Care will send the mail ticket in PDF directly to relevant ticket office. You will need just to show your booking number and name of passenger to receive boarding pass (Warning: ticket office operator might request identity document for passenger).

3. Can I use a print out the mail ticket in PDF to board or must I get a boarding pass before? .

The mail ticket in PDF received by email (which includes condition of transport regulation) is not a valid ticket. To complete the check in and receive the boarding pass you must go to one of our “Online” dedicated ticket offices at the port of departure.

4. Besides confirmation email and mail ticket in PDF I got another mail from BANCA SELLA , what is it? .

This is automatic generated mail from BANCA SELLA which is showing all details of payment by credit card:
Payment status (payment successful, declined payment, card expired, insufficient funds..and so on)
Transaction code
Card Holder name
Debited amount
 

5. Who should I call to find out about my on-line booking? .

You can email your request to customercare@navlib.it.

6. Where can I read Condition for Transport about ticket purchased on-line? .

Condition for Transport for on-line tickets are indicated in the PDF mail-ticket sent by us together with booking details. It can also be downloaded from: TermsConditions

7. How can I modify or cancel my on-line booking? .

We do not allow changing for on-line booking eventually you can email your request to customercare@navlib.it. For cancellation of your booking please refer to Condition of Transport related to on-line tickets at the link: TermsConditions

8. How long before departure time can I cancel my on-line booking? .

Cancellation is allowed up to 48h before departure time; no cancellation can be accepted afterward.

9. Who can assist me for cancellation of booking done by Travel Agency? .

Request for cancellation must be submitted directly by the Travel Agency which has issued the booking.

10. How can I cancel booking done by Web Portals? .

Request should be submitted directly to Web Portal’s customer care service.

PAYMENTS & REFUNDS
tot faq 6
1. Which type of payment can be done for on-line ticket purchase? .

Payment type accepted are:

a) Credit Card (Visa, MasterCard)
 
b) UP MOBILE for Banca Sella
2. Is it possible to make just reservation on-line and then purchase tickets at Ticket Office? .

No, you cannot make on-line reservation without buying ticket. Type of payment are indicated in the answer to question n.1

3. How can I get refund for ticket purchased on-line? .

Refund for tickets purchased on-line are done by bank transfer directly to the current account of the holder of credit cards used to purchase tickets. To check if you qualify for refund please consult Art.4 of On-Line Tickets Regulation at our website: TRAVELLING REGULATION AND CONDITIONS or reported on your mail-ticket (PDF) received by email.

4. I qualify for refund of ticket purchased on-line and I have not collected boarding pass, what should I do? .

If you have not collected boarding pass refund request procedure is the following:

a) send by email your refund request to ufficioced@navlib.it reporting as reference the booking code or the ticket code.
  • ticket code is indicated on the top right of mail-ticket (PDF) just below the barcode
  • booking code is indicated on the email received for confirmation of the booking
b) Email  must be sent by same email address indicated in the ticket purchasing form
c) message must clearly indicate the reason for requiring refund
d) refund will be done by bank electronic transfer, the message must indicate clearly:
      IBAN C/C account
      Account holder Name
      Bank Name

Once these info are received and checked refund procedure will start and the accounting department will arrange payment. Refund amount could be reduced by penalties as indicated in the section On-Line Tickets Regulation published on our website and attached to the pdf Mail-Ticket received via email.

5. I am entitled to get refund on my on-line purchased ticket and I collected boarding pass, how do I get it? .

Refund for on-line purchased ticket after collecting boarding pass at any of our ticket office can be requested using the following procedure:

1)      Boarding pass must be posted (by secured or regular post) to:
Navigazione Libera del Golfo srl
                Via Melisurgo 4
                80013, Napoli
2)      In the attached letter please use as reference booking or ticket code.
 ticket code is shown on the pdf mail-ticket in the top right under the bar code
booking code is shown in the email confirming the booking
3)      Refund request must be sent by the holder of credit card which was used to purchase the ticket.
4)      Refund amount will be paid by bank transfer , in the letter must be indicated:
  IBAN C/C account number
  Account holder Name
  Bank Name

Once received the original boarding pass and information as above and after control procedure the Company will authorize through its account department the refund payment. The refunded amount could be reduced by penalties according to On-Line Ticket Regulation published on our website and showed on the pdf mail-ticket received by email

6. I have followed the procedure for refund of on-line purchased ticket but I have not received yet the payment via bank transfer. What should I do? .

If you have received email confirming receipt of your refund application and acceptance of your request which was transferred to our accounting office and more then 5 working days have passed already since receipt of such letter, you can enquire about status for your payment by email at customercare@navlib.it using as reference your booking code.

TECHNICAL PROBLEMS
tot faq 3
1. What do I need to be able to purchase ticket on-line? .

You can buy your ticket on-line through any pc, laptop, Tablet or smartphone(which is using Android or Apple IOS) using the relative browser.

PoP up and cookies must be enabled.
Once payment procedure is completed please DO NOT CLOSE BROWSER but wait for opening of confirmation page.

Should you experiment any problem with your browser please contact us at : customercare@navlib.it

2. Can I use my office PC to purchase my on-line ticket? .

You can do it using the relative browser.

Only consider in case of using network firewall or hardware (like a router) to check with network administrator if you can access websites with HTTPS protocol.

3. I have received mail with attached pdf mail-ticket but I cannot open the attachment. What must I do? .

To open and view correctly the mail-ticket in PDF you need to have installed on your PC the program Adobe Acrobat Reader 6 or more update version of it or any other software ( Tablet and Smartphone) which allows you to open PDF files.

BOARDING/TRAVEL INFO
tot faq 9
1. How long before departure time must I be at boarding spot? .

As indicated in article 3 of Ticket On-Line Regulation you must go at our ticket office at port of departure at least 20 minutes before departure scheduled time in order to complete check-in procedure and get your boarding pass. You are not allowed to board just with your mail-ticket print out. If show up time is lapsed your booking will be cancelled  and you will be put on a waiting list. You will only be allowed on board if there is any seat available.

2. Can I give to someone my ticket purchased on-line? .

Ticket is strictly personal and cannot be ceded to other passenger. Ticket can be used on time and date which is indicated on it. You might change  Name of passenger by sending an email with such request at customercare@navlib.it on payment of relative change for personal details fee (if it’s planned).

3. Can I take along a pet when I travel on your company ships? .

Unless different law prescription you can bring along dogs, cats and small pets on payment of relative fare. Pets are not allowed in passengers areas except for dogs accompanying blind person.
Dogs must wear muzzle and kept on leash. Cats and other pets must be in cages or baskets under owner supervision. Care of pets during transport is at exclusive responsibility of owner. It is required the following documentation for animals travelling along with passenger: Vet and Health Service valid certificate stating that animal is not affected by any disease and specifically for dogs it is required vaccination anti-rabies certificate. All these documents might be asked at ticket purchase or at  boarding.

4. I have lost something while travelling on your ship who must I contact? .

If you are still on board of our ship you must report your loss at the Capitan or Crew responsible person. If you have left already the ship you can send email at customercare@navlib.it  describing your lost item and reporting name of Ship and line, departure time and date of your trip together with your ticket number.

5. When is due to pay for luggage? .

You have to pay if your lugggage exceeds normal “hand luggage” size.

6. What can be considered "hand luggage"? .

Hand Luggage is a rock sack, small trolley or small size bag similar to what is considered hand luggage by Airlines (max dimensions of: 50cmx30cmx15cm and not exceeding maximum weight of 5 Kg.).

7. Should I pay for hand luggage? .

Hand luggage is free of charge.

8. What does it mean extra large luggage? .

It is considered extra large any luggage which exceeds normal size, lenght or weight (as sub equipment).

9. Can I buy luggage ticket on line? .

Yes. Follow instruction in the section accessory.

PURCHASE TICKETS ON WEB PORTALS OR TRAVEL AGENCIES OFFICIES
REFUNDS
tot faq 2
May I cancel a reservation made on an unofficial web portal or in a travel agency office? .
Yes,It is possible.  You have to send email to the web support of web portal you made the reservation. Refund for on-line purchased ticket after collecting boarding pass at
any of our ticket office can be requested using the following 
procedure:

HOW TO CLAIM BACK TICKET PURCHASED TROUGH OTHER PORTALS, WEBSITES OR TRAVEL AGENCIES

IF BOARDING CARD HAD NOT BEEN ISSUED

1)      Email to request refund must be sent to Portal/WEBSITE/ Travel Agency where the ticket was purchased and relative booking or ticket code must be clearly indicated

2)      In the mail reason for asking refund must be stated

 

Penalty and refund policy in details will be available at the seller Website or by calling them directly.

 

IF BOARDING CARD HAD BEEN ISSUED AT DEPATURE PORT TICKET OFFICE

1)       Email to request refund must be sent to Portal/WEBSITE/ Travel Agency where the ticket was purchased and relative booking or ticket code must be clearly indicated

2)      In the mail reason for asking refund must be stated

3)      Boarding card must be sent in full (not teared) by post (insured or ordinary mail) to:

Navigazione Libera del Golfo srl

Via G.Melisurgo 4

80133-Napoli

 

Penalty and refund policy in details will be available at the seller Website or by calling them directly.

1. I am entitled to get refund on my on-line purchased ticket and I collected boarding pass, how do I get it? .

 HOW TO CLAIM BACK TICKET PURCHASED TROUGH OTHER PORTALS, WEBSITES OR TRAVEL AGENCIES

IF BOARDING CARD HAD NOT BEEN ISSUED

1)      Email to request refund must be sent to Portal/WEBSITE/ Travel Agency where the ticket was purchased and relative booking or ticket code must be clearly indicated

2)      In the mail reason for asking refund must be stated

 IF BOARDING CARD HAD BEEN ISSUED AT DEPATURE PORT TICKET OFFICE

1)       Email to request refund must be sent to Portal/WEBSITE/ Travel Agency where the ticket was purchased and relative booking or ticket code must be clearly indicated

2)      In the mail reason for asking refund must be stated

3)      Boarding card must be sent in full (not teared) by post (insured or ordinary mail) to:

Navigazione Libera del Golfo srl

Via G.Melisurgo 4

80133-Napoli

 

PORT OFFICE TICKETS FOR PRIVATE
PAYMENTS & REFUNDS
tot faq 1
1. I qualify for refund of ticket purchased in ticket office, what should I do? .

Refund for tickets purchased at any of our ticket office can be requested using the following procedure:

1)      Tickets must be posted (by secured or regular post) to:
Navigazione Libera del Golfo srl
Via Melisurgo 4
80013, Napoli
2)      In the attached letter please use as reference booking or ticket number.
reference booking code is shown at the bottom left on the ticket.
3)      Refund amount will be paid by bank transfer , in the letter must be indicated:
IBAN C/C account number
Account holder Name
Bank Name

Once received the original tickets and information as above and after control procedure the Company will authorize through its account department the refund payment. The refunded amount could be reduced by penalties according to Transportation Regulation published on our website and showed in our tickets offices.

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