Refunds

Yes, you can. You must send an e-mail to the customer support of the web portal through which you made the booking. A refund for a ticket purchased online after collecting the boarding pass at any of our ticket offices can be requested using the following procedure:

HOW TO CLAIM A REFUND FOR TICKETS PURCHASED THROUGH OTHER PORTALS, WEBSITES OR TRAVEL AGENCIES

IF BOARDING PASS HAS NOT BEEN ISSUED

1)      E-mail to request refund must be sent to Portal/Website/ Travel Agency through which the ticket was purchased and the booking or ticket code must be clearly indicated

2)     The reason for requesting a refund must be clearly stated in the e-mail

Penalty and refund policy details will be available on the seller’s website or by calling them directly.

IF BOARDING PASS HAS BEEN ISSUED AT DEPARTURE PORT TICKET OFFICE

1)      E-mail to request refund must be sent to Portal/Website/ Travel Agency through which the ticket was purchased and the booking or ticket code must be clearly indicated

2)      The reason for requesting a refund must be clearly stated in the e-mail

3)      Boarding pass must be sent in full (intact) by post (secured or ordinary mail) to:

Navigazione Libera del Golfo srl

Via G. Melisurgo 4

80133-Napoli

Penalty and refund policy details will be available at the seller’s website or by calling them directly.

HOW TO CLAIM BACK TICKETS PURCHASED THROUGH OTHER PORTALS, WEBSITES OR TRAVEL AGENCIES

IF BOARDING PASSHAS NOT BEEN ISSUED

1)      E-mail to request refund must be sent to Portal/Website/ Travel Agency through which the ticket was purchased and the booking or ticket code must be clearly indicated

2)      The reason for requesting a refund must be clearly stated in the e-mail

IF BOARDING PASS HAS BEEN ISSUED AT DEPARTURE PORT TICKET OFFICE

1)      E-mail to request refund must be sent to Portal/Website/ Travel Agency through which the ticket was purchased and the booking or ticket code must be clearly indicated

2)      The reason for requesting a refund must be clearly stated in the e-mail

3)      Boarding card must be sent in full (intact) by post (secured or ordinary mail) to:

Navigazione Libera del Golfo srl

Via G. Melisurgo 4

80133-Napoli

Refunds for tickets purchased at any of our ticket offices can be requested using the following procedure:

1)      Tickets must be posted (by secured or regular post) to:

Navigazione Libera del Golfo srl

Via G. Melisurgo 4

80133, Napoli

2)      Include a letter clearly stating the booking or ticket number *The booking code is indicated on the bottom left on the ticket.

3)      The refunded amount will be paid by bank transfer, so please include in the letter, your:

IBAN C/C account number

Account holder Name

Bank Name

Once the original ticket/s and the above mentioned information have been received, and after our internal checks, we will authorize our accounting department to proceed with the payment of the refund. The refunded amount could be reduced by penalties according to Transportation Regulation published on our website and shown in our tickets offices.