Reservations and boarding pass

To confirm your online ticket purchase you can send an e-mail to our Customer Care.

Once you have completed your online booking and have paid for your ticket by credit card or PayPal, you should receive 3 different messages via e-mail:

1) A e-mail confirming all data related to your booking (Departure time and date, number of passengers, etc)

2) Your PDF e-ticket (Each customer must go to the ticket office and present their e-ticket (either in digital form or printed), in order to receive their boarding pass, which they need to board the vessel before departure)

3) Confirmation of payment ( This e-mail will include the amount debited on your card, transaction code, name of card holder, etc).

Please make sure that you check your spam if you can’t find these e-mails in your inbox.

Once you had received these 3 mails you can be sure that booking and payment were successful.

If you have a tablet or Smartphone connected to the internet, you can show the e-ticket directly from your device to the ticket office operator in order to receive your boarding pass. Another option is to send an email to customercare@navlib.it indicating your booking number. Our Customer Care will send the e-ticket directly to the relevant ticket office. When at the ticket office, you will only need to show your booking number and name of passenger/s to receive the boarding pass/es (Warning: the ticket office operator might request ID for the passenger).

The e-ticket that you received by email (which includes the terms and conditions of our transport regulations) is not a valid ticket. To complete the check-in and receive the boarding pass you have to go to one of our ticket offices dedicated exclusively to online tickets at the port of departure.

This is an automatically generated e-mail from BANCA SELLA which shows all payment details for payments made by credit card:
Payment status (payment successful, declined payment, card expired, insufficient funds, and so on)
Transaction code
Card Holder name
Debited amount

You can email your request to customercare@navlib.it.

Condition for Transport for on-line tickets are indicated in the PDF mail-ticket sent by us together with booking details. It can also be downloaded from: TermsConditions

We do not allow changing for on-line booking eventually you can email your request to customercare@navlib.it. For cancellation of your booking please refer to Condition of Transport related to on-line tickets at the link: TermsConditions

Cancellation is allowed up to 48h before departure time; no cancellation can be accepted afterward.

Request for cancellation must be submitted directly by the Travel Agency which has issued the booking.

Request should be submitted directly to Web Portal’s customer care service.